Although we offer specific details for each section, there is a common feature to all of them: no changes, refunds or returns will be made due to an incorrect interpretation of the characteristics of the purchase and registration of the Lady/Lord title.
Contact Us
If you want to talk to us for any reason, you can write to us at info@myladylord.com or by using our contact form. Be sure to include your order code and the reason for your return in the message.
Legal aspects
The souvenir Lady/Lord titles offered by myladylord.com are offered as a way for people around the world to feel an attachment to Scotland and become closer to it. As the plots remain registered to MyLadyLord, you are not officially a landowner but will receive a gift pack. Not all jurisdictions allow for this, however, many of our community choose to refer to themselves in a fun manner within friends and family as opposed to legally having the name changed.
We offer this service as a fun, novelty way for people the world over to feel a bit more in touch with the Scottish traditions. Additionally, each purchase of a souvenir title aids in the conservation efforts of the company to restore areas in Scottland to their once lush existence.
The business of selling souvenir Lord/plot titles has been going for at least 50 years, as it was described by Sir Geoffrey Howe’s speech to the House of Commons in 1971.
Payment methods
The customer may pay the amount of his order by choosing any of the following ways. During the purchase process you must indicate your choice:
Stripe:
It allows you to send payments online securely and quickly, so you can process payments almost instantly. Stripe’s network is based on the technical, fraud prevention and banking infrastructure necessary to operate online payment systems. Stripe offers a service specially designed for those who are not satisfied with traditional payment mechanisms.
More information on Stripe: https://stripe.com
PayPal:
It allows you to send payments on the Internet in a safe and comfortable way. PayPal’s network builds on the existing financial infrastructure of bank accounts and credit cards to create a global real-time payment solution. PayPal offers a service specially designed for those who are not satisfied with traditional payment mechanisms.
More information on PayPal: http://www.paypal.com
Bizum (processed externally):
Allows you to send payments using a mobile number associated with a bank account with the ‘Bizum’ service activated. You only need to know the phone number that will be provided to you when placing the order, as long as you have selected this payment method. You will have to make the payment from your own bank (from the app or the intranet).
More information at: https://bizum.es/
Bank transfer (processed externally):
Allows you to send payments using a bank account number. You only need to know our account number that will be provided to you when placing the order, as long as you have selected this payment method. You will have to make the payment from your own bank (from the app, the intranet or at an ATM).
Materials and products
The physical products are faithfully reflected in the photographs in the “Gifts” section, although some details may go unnoticed at first glance. For this reason, we wanted to include a series of clarifications applicable to all physical products:
We use 160g paper to print all physical documentation. In the same way, we use 220g cardboard folders to carry the documents. In certain circumstances, the grammage of the stationery elements may vary (always being higher).
Regarding the gifts included in the “Certificate + gifts” pack that can be seen in the product photographs, sometimes they may present slight variations in terms of shape, size, colors and even design.
In the case of not having stock for certain materials or products, we will proceed to replace them with others of equal or higher value, as long as we consider that they fit the same type of product. If we did not have a suitable replacement, the client would be contacted to inform him of the situation. In the latter case, the shipment will be postponed indefinitely (with a maximum of 30 days) until the necessary stock is available.
Coupons and promotions
The purchase of a promotional coupon on an external site does not guarantee the immediate availability of the equivalent pack. In certain circumstances, such as temporary lack of stock, it will be necessary to wait until the pack in question is available again. We recommend not making the purchase until then (in the case of not following this recommendation and making the purchase, you will have different alternatives to the content of your pack).
On the other hand, if when making the purchase you did not correctly apply a promotional coupon, you can only request its subsequent application within a maximum period of 48 hours or before the order is marked as “Shipped” (in the case of a physical order). In the case of requesting it after that period, you will be able to use it in a second registration but you will not be able to request a refund equivalent to the coupon of the original order.
Activity Status
At myladylord.com we are committed to providing service as long as the sales platform remains online. In the same way, we reserve the right to stop operating at any time (notifying the client at least 15 days in advance). This may lead to a cessation of the activity (partial or total) as well as of the complementary online services for sale.
Shipping
For the “Online pack”, the shipment will be through e-mail. In the case of “Gif pack”, we will use both methods (online and physical). The shipping conditions described below will only apply to physical packages.
We do physical shipments to the regions described below. Depending on the area, they may vary in delivery time and cost:
- *European Union: the shipping cost is 5,99€ and it takes between 3 and 7 working days.
- Spain (Peninsula): the shipping cost is 5,99€ and it takes between 2 and 4 working days.
- Spain (Balearic Islands): the shipping cost is 11,99€ and takes between 3 and 4 working days.
*Europe countries included: Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, France, Germany, Greece, Hungary, Ireland, Italy, Netherlands, Portugal, Slovakia, Slovenia,Switzerland.
Attention! Areas to which physical packages are NOT sent for logistics or customs reasons:
- Azores, Canary Islands, Ceuta, Melilla.
- Other countries outside the list above.
- Resto of the world and any other regions.
In most cases we work with Ontime, DLH and UPS, although due to logistics issues, it is likely that sometimes we do it with other companies. In all cases, the delivery times indicated above are merely indicative and depend on third parties, therefore we are not responsible for the order taking longer than indicated. At certain times (Christmas, Valentine’s Day…) it is possible that these delivery times are extended.
The delay of the package and its possible consequences, is the exclusive responsibility of the logistics company, to whom you can claim using the tracking code of the shipment. In the same way, some physical products may be damaged during transport, leaving the customer with the relevant claim to the transport company.
In the event that there is an error in the shipping address provided by the client, and as a consequence of this the transport route has to be modified (either due to its own request or due to the impossibility of making the delivery), the client You must pay the total amount of a new shipment (equivalent to the modality of the new delivery address).
Before shipment, the order may spend a few days as “Processed” (up to a maximum of 5 working days, unless otherwise indicated on the web). The shipping time will start to calculate from when the order is marked as “Shipped”.
Returns
After registering a Lady/Lord title through our website, you have 14 calendar days to request the change or cancellation of registration as long as the request has a justified reason (not applicable to the right of withdrawal → See section “Refunds”). If it is an error exclusively ours, that is, that does not depend on a third party, we can process the refund of the full amount or modify the data of the online registration.
In the case of receiving an affirmative answer about the return of the physical gift package, it must be returned in the same state in which it was received. In addition, the return shipping costs will be borne by the customer. The amount will be refunded once it is verified that all the elements of the package are in their original state (without opening, modifying or deteriorating).
Refunds
After we approve the return of your order, the refund process may take a couple of days. In some cases, it may take longer, depending on the policies of your credit card and/or your bank.
The right of withdrawal (requesting a refund without giving any reason) will not be applicable to any of the products or services offered on this website, since all of them entail the preparation of elements according to the user’s specifications, that is, they are 100% personalized, and could not be reused for another client.
Shipping with the new product that arrived in poor condition:
- A second free shipping by sending the product that you did not receive in good condition.
Or… Direct refund of the following amounts:
- 3,00€ refund if the box or folder arrives broken, wrinkled or crushed.
- 1.50€ refund in case the compass or collar is in poor condition.
- 0.75€ refund for misprints or damage to the sheets.
*In the event that several items arrive in poor condition, the total amount of the shipment will be refunded.
or… Exclusive coupon to register another title for free:
- Coupon worth 19.95€ to register another Lady/Lord title for free when the recipient decide.
Modifications:
The modification of any data linked to the registration of the Lady/Lord title (name, date, dedication…) may be requested, as long as no more than 14 natural days have passed after the order was placed. Likewise, up to three different modifications can be requested, excluding any changes after the previous three.
