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Coupons and promotions

The purchase of a promotional coupon on an external site does not guarantee the immediate availability of the equivalent pack. In certain circumstances, such as temporary lack of stock, it will be necessary to wait until the pack in question is available again. We recommend not making the purchase until then (in the case of not following this recommendation and making the purchase, you will have different alternatives to the content of your pack).

On the other hand, if when making the purchase you did not correctly apply a promotional coupon, you can only request its subsequent application within a maximum period of 48 hours or before the order is marked as “Shipped” (in the case of a physical order). In the case of requesting it after that period, you will be able to use it in a second registration but you will not be able to request a refund equivalent to the coupon of the original order.

Activity Status

At myladylord.com we are committed to providing service as long as the sales platform remains online. In the same way, we reserve the right to stop operating at any time (notifying the client at least 15 days in advance). This may lead to a cessation of the activity (partial or total) as well as of the complementary online services for sale.

Shipping

For the “Online pack”, the shipment will be through e-mail. In the case of “Gif pack”, we will use both methods (online and physical). The shipping conditions described below will only apply to physical packages.

We do physical shipments to the regions described below. Depending on the area, they may vary in delivery time and cost:

• *European Union: the shipping cost is 5,99€ and it takes between 3 and 7 working days.
• Spain (Peninsula): the shipping cost is 5,99€ and it takes between 2 and 4 working days.
• Spain (Balearic Islands): the shipping cost is 11,99€ and takes between 3 and 4 working days.

*Europe countries included: Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, France, Germany, Greece, Hungary, Ireland, Italy, Netherlands, Portugal,  Slovakia, Slovenia,Switzerland.

Attention! Areas to which physical packages are NOT sent for logistics or customs reasons:

• Azores, Canary Islands, Ceuta, Melilla.
• Other countries outside the list above.
• Resto of the world and any other regions.

In most cases we work with Ontime, DLH and UPS, although due to logistics issues, it is likely that sometimes we do it with other companies. In all cases, the delivery times indicated above are merely indicative and depend on third parties, therefore we are not responsible for the order taking longer than indicated. At certain times (Christmas, Valentine’s Day…) it is possible that these delivery times are extended.

The delay of the package and its possible consequences, is the exclusive responsibility of the logistics company, to whom you can claim using the tracking code of the shipment. In the same way, some physical products may be damaged during transport, leaving the customer with the relevant claim to the transport company.

In the event that there is an error in the shipping address provided by the client, and as a consequence of this the transport route has to be modified (either due to its own request or due to the impossibility of making the delivery), the client You must pay the total amount of a new shipment (equivalent to the modality of the new delivery address).

Before shipment, the order may spend a few days as “Processed” (up to a maximum of 5 working days, unless otherwise indicated on the web). The shipping time will start to calculate from when the order is marked as “Shipped”.

Returns

After registering a Lady/Lord title through our website, you have 14 calendar days to request the change or cancellation of registration as long as the request has a justified reason (not applicable to the right of withdrawal → See section “Refunds”). If it is an error exclusively ours, that is, that does not depend on a third party, we can process the refund of the full amount or modify the data of the online registration.

In the case of receiving an affirmative answer about the return of the physical gift package, it must be returned in the same state in which it was received. In addition, the return shipping costs will be borne by the customer. The amount will be refunded once it is verified that all the elements of the package are in their original state (without opening, modifying or deteriorating).

Refunds

After we approve the return of your order, the refund process may take a couple of days. In some cases, it may take longer, depending on the policies of your credit card and/or your bank.

The right of withdrawal (requesting a refund without giving any reason) will not be applicable to any of the products or services offered on this website, since all of them entail the preparation of elements according to the user’s specifications, that is, they are 100% personalized, and could not be reused for another client.

Shipping with the new product that arrived in poor condition:

• A second free shipping by sending the product that you did not receive in good condition.

Or… Direct refund of the following amounts:

• 3,00€ refund if the box or folder arrives broken, wrinkled or crushed.
• 1.50€ refund in case the compass or collar is in poor condition.
• 0.75€ refund for misprints or damage to the sheets.

*In the event that several items arrive in poor condition, the total amount of the shipment will be refunded.

or… Exclusive coupon to register another title for free:

• Coupon worth 19.95€ to register another Lady/Lord title for free when the recipient decide.

Modifications:

The modification of any data linked to the registration of the Lady/Lord title (name, date, dedication…) may be requested, as long as no more than 14 natural days have passed after the order was placed. Likewise, up to three different modifications can be requested, excluding any changes after the previous three.